First thing first: if you ever decide to buy anything from Perfumarie, do it at your own risk. I will never do it again.
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A couple of months ago I shared with you how I talked myself into buying perfume when I learned that the brand was going out of business. I was so excited to find one of the last bottles of DelRae’s Coup de Founre out there! I didn’t even think about waiting for a sale or a discount for the fear of missing on it altogether. I should have.
I could have written a couple of pages describing in details how it went on, but I’ll give you a cliff notes version. Perfumarie sent me a brand-new bottle of rancid perfume, refused to deal with it and, when confronted via PayPal conflict resolution center, pretended to respond long enough to satisfy formal requirements but had never addressed the actual issue. PayPal’s resolution was that they couldn’t conclude that the “product was significantly not as described,” so I couldn’t use their “buyer protection.” And since I was leaving for my long trip, I just didn’t have any energy or time left to see if my credit card would be more reasonable. As the result, I’m out of $150 and acquired a bottle that isn’t that nice to use it even on my bottle display.
So, all I can do is to leave a word out there: in my opinion, Perfumarie behaved dishonestly. They didn’t argue that the product was fine (I offered to send it so that they could see it themselves – and they, positioning themselves as a “Discovery studio,” should have been able to tell that my bottle was off), they didn’t suggest any remedy to the situation. They chose a one-time profit over potential long-term relationship with me as a customer. So be warned.
In addition to plainly getting my hundred and fifty dollars’ worth of negative publicity to Perfumarie (I realize, I’m a tiny blogger but karma, you know…), I wanted to discuss the situation in principle to see what you think, and whether you agree with my arguments.
We all had our share of perfumes that turned while in our possession, as well as vintage “finds” on eBay or estate sales that weren’t what we expected them to be. But buying vintage perfumes and hoping for the best, we acknowledge the risk and are prepared to write off the losses. But what about getting a full-priced brand-new bottle from a real store (either with just online or, especially, with both B&M and online presence)?
What I tried to argue both with Perfumarie and PayPal: while I understand a general return policy for beauty and personal care products, and I, for one, wouldn’t want to buy any product opened and returned (though, in this particular case, I even suggested to Perfumarie that I would take an open tester if they still had it and thought that it was fine), the policy shouldn’t apply to the case of a spoiled product since after being returned that product should not be sold to anyone – be it opened or sealed. And since to determine that this type of a product is spoiled one must open and try it, doing so, logically, cannot void warranty/right to return the product if it cannot be used as intended.
It is impossible to determine that a sealed product without an expiration date printed on it is spoiled. And we all know that some perfumes stay stable for decades, so it’s hard to predict when any of them would go off. So, I understand that, in general, a store cannot really know that they are selling something that is past its prime. But a consumer has even less information to go on by: a store would at least know when they got a batch, how they stored it, and whether there were any other complaints about that batch or that brand. All-in-all, while it is a loss, I would expect it to be a store’s loss, not an individual buyer’s one.
On a separate point, as much as I am against what IFRA does to perfume industry and would prefer it (and similar agencies) to stay away from regulating what can go into perfumes (bar really dangerous ingredients), I would love if one of them would protect our rights by making beauty, cosmetics and perfume companies put production dates on packaging – as Givenchy did with one of my favorite LE perfumes (by the way, it’s still fine, 12 years later).
Images: my own